Family Medicine
Austin Family Practice reduces denials by 71%
A 3 physicians family medicine practice in Austin, TX achieved 32% revenue increase after restructuring its revenue cycle. Denial rate reduced from 28% to 8% within three months.
- Specialty
- Family Medicine
- Location
- Austin, TX
- Practice size
- 3 physicians
- Contact
- Dr. Rebecca Martinez, Lead Physician
32%
Revenue increase
The starting position
The practice was running a 28% claim denial rate with payment cycles averaging 52 days. Staff were managing billing alongside patient care, which meant follow-up happened only when someone found time for it — so denials went unworked and revenue was written off by default.
What we did
We implemented a structured billing review, assigned certified coders to claim preparation, and established systematic denial management with weekly payer follow-up so no denial sat unaddressed.
What changed
- Denial rate reduced from 28% to 8% within three months
- Average payment cycle shortened from 52 days to 18
- Monthly revenue increased 32%
- Staff returned to patient care instead of billing administration
“Vizora transformed our billing process. The improvement in our denial rate and cash flow has been remarkable. Our staff can now focus on what they do best — caring for patients.”
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